EconoPlus Privacy Policy

9312-9856 Québec Inc., operating as EconoPlus, is responsible for personal information handled through the EconoPlus website, web application, and related member services.

This policy explains what information we collect, why we use it, how it may be shared, and the choices available to you.

For privacy questions, complaints, access or correction requests, or account deletion, contact:

Person responsible for the protection of personal information

Email: info@econoplus.ca

545 Ave. Delmar

Pte-Claire, Quebec, Canada, H9R 4A7

The information collected depends on the features you use and the choices you make.

Account and profile information

Registration requires an email address and password.

Where relevant to a feature, offer, or survey, we may also request your name, telephone number, postal code, date or year of birth, gender, or preferences. We explain the purpose and identify whether providing the information is required or optional.

These details may be used to verify eligibility, identify relevant local offers, understand member preferences, or provide optional personalization. We collect only information needed for the identified purpose. Optional profile information is not required for base membership.

Offers, referrals, and redemptions

We collect information associated with saved offers, redeemed offers, redemption codes, participating merchants, and redemption dates and times.

We also record QR-code and referral-link sources to understand how members discover and join EconoPlus.

These records help us administer offers, verify redemptions, prevent duplicate use, attribute referrals, provide relevant follow-up communications where permitted, and report merchant activity.

Consent and communication records

We retain records of consent, communication preferences, unsubscribe requests, and relevant acceptance dates and versions.

When you contact us, we collect the information you provide and any information reasonably needed to respond. Please do not send passwords or payment-card information by email.

Surveys and feedback

Where you choose to participate, we collect survey ratings, answers, and written comments to understand experiences, improve the platform, and provide feedback to participating merchants.

Participation is optional. Please do not include names, contact details, or other identifying information in written comments.

Purchases and refunds

For shop transactions, we handle order details, purchased vouchers, amounts, transaction references, payment status, and information needed to administer refunds and resolve payment issues.

Payments are processed through Stripe. EconoPlus does not retain payment-card numbers or security codes. Stripe handles payment information in accordance with its own privacy practices and applicable requirements.

Technical and activity information

Technical information may include IP address, browser and device information, access times, and server records needed to operate and protect the platform.

We measure page views and clicks in overall totals to understand platform use and improve performance. These aggregate measurements are separate from the account and redemption records described above.

Optional personalization and advertising tracking are explained in section 5.

We use information for the following purposes, according to the service involved and applicable permissions:

• Creating and managing member accounts;
• Providing access to offers and saved items;
• Processing purchases, redemptions, and refunds;
• Verifying eligibility and preventing fraud or improper use;
• Responding to support requests and resolving disputes;
• Recording referral sources and measuring platform performance;
• Conducting optional surveys and providing merchant feedback;
• Sending necessary account communications;
• Sending promotional communications with valid consent or as otherwise permitted by law;
• Providing optional personalized offers and advertising; and
• Meeting legal, accounting, security, and recordkeeping obligations.

We do not sell or rent members’ personal information or contact lists.

We use third-party service providers for email delivery and other communications. They process the recipient information, message content, and delivery information needed to provide those services.

Necessary account communications include verification, password resets, security notices, purchase confirmations, and relevant service updates.

Promotional email consent is separate from acceptance of the member terms. You may unsubscribe at any time using the link in a promotional email. Unsubscribing from marketing does not close your account or prevent necessary non-promotional account messages.

Promotional text messages and push notifications, where available, require the applicable separate opt-in. You may withdraw permission through the controls provided with the channel, the app’s settings, or by contacting us.

Cookies and similar technologies

Cookies and similar technologies help the platform recognize a browser or device, maintain a session, remember preferences, and support security.

Unlike information that is genuinely anonymous, cookie identifiers and IP addresses can sometimes be linked to a device or person. We handle such information accordingly.

You may manage cookies through your browser settings. Blocking cookies needed for login or other essential functions may affect those functions.

General performance measurements

We use overall page-view and click totals to understand which parts of the platform are used and to improve navigation, content, and performance.

These general measurements do not, by themselves, mean that optional advertising tracking or individual personalization is enabled.

Optional personalization

Where available and enabled with your consent, we may use profile preferences, saved offers, views, clicks, and redemption activity to identify interests and recommend more relevant offers within EconoPlus and in communications you have chosen to receive.

This may involve linking relevant activity to your member account or device.

Optional advertising tracking

Where available and enabled with your consent, we use advertising technologies provided by Google and Meta, including Facebook, to display relevant advertisements and measure their effectiveness.

These technologies may process activity events, such as page visits, offer clicks, or redemptions, together with cookie or device identifiers, IP addresses, and browser information. The information may be linked by the advertising provider to a device or an account it recognizes.

Your controls

Optional personalization and advertising tracking are separate choices and remain disabled until you enable them.

You can enable or disable these options at any time through the app menu’s privacy settings. Declining either option does not prevent you from maintaining a free account or accessing non-personalized offers.

Turning off optional tracking stops subsequent collection or use under that permission; it does not automatically erase information already lawfully collected. You may contact us about deletion or other privacy rights.

Acknowledging this policy or accepting the member terms does not activate these optional features.

Participating merchants receive redemption codes and relevant transaction details needed to verify offers and understand their performance.

EconoPlus does not provide merchants with member passwords, email addresses, names, or contact lists through its merchant reporting tools. Merchants cannot use those tools to link repeat redemptions to the same member.

For surveys, merchants may receive individual ratings and written responses with direct identifiers such as names and contact details, removed. Free-text responses or surrounding circumstances may nevertheless reveal someone’s identity, so complete anonymity cannot be guaranteed. Avoid including personal information in comments.

Merchants may independently collect information when you purchase from them, make a booking, or visit their websites. Their own privacy practices apply to those interactions.

Authorized personnel and service providers may access information as needed for their responsibilities, including account administration, hosting, database services, technical support, communications, payment processing, security, and customer service.

Access is limited according to those responsibilities and is subject to appropriate confidentiality and protection requirements.

Google and Meta receive information for optional advertising only as described in section 5.

We may also disclose information when required by law or otherwise lawfully necessary to address fraud, security incidents, legal claims, or the protection of rights.

Business transfers are addressed in section 12.

Personal information may be stored, processed, or accessed outside Quebec, including elsewhere in Canada or abroad, through our service providers.

Information processed in another jurisdiction may be subject to that jurisdiction’s laws and lawful access requests.

We assess transfers and apply the safeguards and contractual protections required by applicable law. You may contact info@econoplus.ca for further information about relevant processing arrangements.

We use reasonable administrative, technical, and physical safeguards appropriate to the information we handle.

Access is restricted to authorized persons who need it for their responsibilities. Our service-provider arrangements include appropriate confidentiality and protection requirements.

No online platform can guarantee absolute security. Protect your password and promptly report suspected unauthorized access.

We assess and respond to confidentiality incidents and provide notifications where required by law.

We retain personal information only as long as necessary for its identified purposes and applicable legal requirements.

Necessary account information is retained while we provide your membership. Activity records, transaction information, consent records, and other categories are assessed according to their respective purposes rather than retained indefinitely solely because an account remains open.

You may request account closure and deletion by emailing info@econoplus.ca.

After verifying the request, we delete information no longer needed, subject to applicable legal exceptions. Limited information may remain where required for accounting, outstanding purchases, disputes, fraud prevention, legal obligations, or to document and honour communication preferences.

Retained unsubscribe information is used to respect your choice, not to continue unwanted marketing.

Deletion from backups follows the applicable backup-retention cycle, with retained copies protected and restricted from ordinary use.

Subject to applicable law, you may:

• Request access to your personal information;
• Request correction of inaccurate or incomplete information;
• Request a copy in a structured, commonly used technological format where the portability right applies;
• Withdraw consent to optional uses or disclosures; and
• Request account closure and deletion.

Send requests to info@econoplus.ca. We may take reasonable steps to verify your identity before acting and will respond within applicable legal time limits.

If information is necessary to provide a requested service, declining to provide it or withdrawing permission may prevent that service from being delivered. We will explain the relevant consequences. Unsubscribing from promotional emails alone does not prevent free membership.

Privacy concerns should be directed to our privacy contact. You may also contact the Commission d’accès à l’information du Québec or another privacy regulator with jurisdiction.

If EconoPlus is sold, acquired, merged, reorganized, or transferred to a successor, personal information may be disclosed or transferred as necessary for the transaction and as permitted by law.

Applicable confidentiality, security, purpose limitations, and notification requirements continue to apply. The successor must respect the privacy obligations applicable to transferred information.

A change in ownership or brand does not authorize unrestricted new uses of information or cancel a member’s withdrawal of consent.

We may update this policy to reflect changes in our practices, services, or legal requirements. The revised date will appear at the top, and material changes will be communicated as required.

Where a new purpose or practice requires fresh consent, we will obtain it. Posting an updated policy does not replace consent where it is required.

Person responsible for the protection of personal information

9312-9856 Québec Inc., operating as EconoPlus

545 Ave. Delmar

Pte-Claire, Quebec, Canada, H9R 4A7

Email: info@econoplus.ca